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CalAIM Community Support & Enhanced Care Management
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Under California's CalAIM initiative, Medi-Cal Managed Care Plans offer additional support and care coordination for members with complex needs through new case management services an 14 different optional Community Support services targeting high-risk Medi-Cal members. Designed to help people at risk of hospitalization or institutionalization, these services can help people continue to live independently in their community with appropriate supportive services, or can help residents of long term care facilities transition to community settings. This guide offers consumers and advocates an overview of each service, information on how to access services, and advocacy tips.
Free Download (pdf)
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A Patient Advocate’s Guide to Medical Futility in California
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Medical futility is a determination by a health care provider that medical treatment desired by the patient should not be provided. This determination is then used to support the withdrawal or withholding of that treatment. This Guide is meant to remedy this lack of information, but more importantly, to point out some ways to challenge a medical futility decision if you disagree with the health care provider. Another important purpose of this Guide is to let readers know they are not alone, that it is important to talk openly about their experience with CANHR, the media, and policy makers. The medical futility statute is awful and needs to be changed but public exposure and discussion are needed to make that happen.
Free Download (pdf)
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New Medi-Cal Recovery Laws Effective January 1, 2017
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This booklet outlines the applicable rules of the Medi-Cal Recovery laws before and after January 1, 2017. It has been revised to provide additional information on the new Medi-Cal recovery laws effective for individuals who die on or after January 1, 2017.
Free Download (pdf) Also available in Spanish (pdf) Chinese (pdf) Korean (pdf) Japanese (pdf) and Vietnamese (pdf)
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Senior Scams Alert - Financial Protection Guide for Seniors (2019)
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"Senior Scams Alert - Financial Protection Guide for Seniors" (2019)
Learn the most common financial scams targeting seniors and what you can do if you think you've been victimized.
Free Download (pdf) (2018) Also available in Spanish (pdf) (2018)
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Elder Financial Abuse Restitution Guide - How To Get Your Money Back (2018)
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Although restitution is not always possible, this booklet helps victims of financial abuse navigate the system to seek opportunities for restitution.
Free Download (pdf) Also available in Chinese (pdf) (2015) Spanish (pdf)
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A Small Claims Guide for RCFE Residents (2025)
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This guide is designed to assist RCFE (Residential Care Facilities for the Elderly) residents in protecting their rights, helping them resolve violations of their rights and, if applicable, receiving compensation for an RCFE’s bad conduct through small claims court.
Free Download (pdf)
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A Small Claims Guide for Nursing Home Residents (2025)
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This guide is designed to assist nursing home residents in protecting their rights, helping them resolve violations of their rights and, if applicable, receiving compensation for the nursing home’s bad conduct through small claims court.
Free Download (pdf) Sample Demand Letter (Word File)
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Continuing Care Retirement Communities: Is One Right for You?
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This consumer’s guide provides essential information to make informed decisions on whether a Continuing Care Retirement Community (CCRC) is right for you. It includes a personal questionnaire, Points to Consider for CCRC Consumers, to aid you in your decision.
Free Download (pdf)
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Organizing Family Councils in Long Term Care Facilities (2009)
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Includes guidelines, relevant law and sample forms.
Free Download (pdf)
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Organizing Family Councils Video (2003)
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You can watch the entire video on our website HERE - the link will open in new browser tab.
For more information you can read our Family Councils Fact Sheet and follow the links in it.
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The Reverse Mortgage: Financial Lifeline or Financial Trap?
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For many seniors, getting a reverse mortgage will be the last major financial decision they’ll ever make. Reverse mortgages are not suitable for everyone or for every situation. If you are considering a reverse mortgage, make sure it is 100% suitable and you are 100% comfortable with your decision before going forward. The information and resources listed in this pamphlet are designed to help you make sure that you have made the right decision for your future.
Free Download (PDF) Also available in Spanish (PDF)
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Your Right to Leave
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A guide to the rights of long term care consumers to be free from forced placement.
Free Download (PDF)
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Visitation Guide for California Long Term Care Facilities and Hospitals
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A guide to visitation rights in California health and long term care facilities.
Free Download (PDF)
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